Question 1

Can I extend my loan or payment due date if I need more time?

Accepted Answer

To verify your loan or payment due date, or in some cases, make a change to your due date, please log in to your Moneytree [online account](https://secure.moneytreeinc.com/?_gl=1*d99khl*_gcl_au*MTgzNjE4MTU2Mi4xNzY2MDAwNDQ4*_ga*NTI3MzAxMzAzLjE3NjYwMDA0NDg.*_ga_6CYBB5YB80*czE3NjkyMDk0OTAkbzMyJGcxJHQxNzY5MjEwNjI5JGo1OSRsMCRoMA..#/Login). If you don't have an online account, you can call or visit any Moneytree [branch](https://locations.moneytreeinc.com/) or contact our Customer Service Team at 1\-800\-745\-1011 to discuss due date options.

Question 2

Can I make loan payments online or by phone?

Accepted Answer

You can make online payments by logging into your Moneytree [online account](https://secure.moneytreeinc.com/?_gl=1*bov3wu*_gcl_au*MTgzNjE4MTU2Mi4xNzY2MDAwNDQ4*_ga*NTI3MzAxMzAzLjE3NjYwMDA0NDg.*_ga_6CYBB5YB80*czE3NjkyMDk0OTAkbzMyJGcxJHQxNzY5MjEwNjI5JGo1OSRsMCRoMA..#/Login). Telephone payments may be made by calling Moneytree Customer Service 1\-800\-745\-1011.

Question 3

I applied for a loan online; how fast will I receive my money?

Accepted Answer

It depends on a number of things.

* When applying online, it is important to submit all of the requested documentation and information. With all of the necessary information, Moneytree can typically make a loan decision quickly.
* If you are approved, you will receive an email or text message with your approval and an offer of credit. If you are not approved, you will also be notified by email or text.
* Once approved, you can log into your online account and choose how much you'd like to borrow, up to your approved amount, and how you want to receive your funds. The amount of time it takes to receive your funds will depend on your preferred funding method:

1. Pick up cash at your nearest Moneytree Branch (same day in states where available)
2. Instant Funding¹ to your qualifying debit card account (same day)
3. Load to Moneytree\-issued prepaid debit card (same day)
4. ACH deposit to your bank account (up to 5 business days)

*¹Instant Funding is not available for all debit cards. Subject to limitations. Some restrictions may apply. Processing times vary. In most instances funds are transferred in approx. 30\-45 minutes, but can take longer. Moneytree is not responsible for bank, processor and other third party posting delays or errors.*

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